FCC, Sorenson Reach Settlement Following Outage of Video Relay Services

The Federal Communications Commission reached a settlement with Sorenson Communications following a preventable service outage that affected a communications service utilized by Americans with disabilities. Under the terms of the settlement, the company has agreed to provide enhanced notices to consumers during outages, and pay $2.7 million to reimburse the Telecommunications Relay Services Fund and a $252,000 penalty.


FCC, Sorenson Reach Settlement Following Outage of Video Relay Services Sorenson Communications, LLC, Order and Consent Decree (Order and Consent Decree)