FCC Launches Webpage with Best Practices for Implementing Text-to-911

The Federal Communications Commission has launched an interactive webpage with best practices to assist text message providers and 911 call centers with deploying text-to-911.

The webpage contains materials prepared by Vermont, Texas, and other state 911 call centers (known as public safety answering points or PSAPs) that have already successfully integrated text-to-911, with expertise and insight that can ease the deployment process for others.

For example, the State of Vermont has developed a list of “lessons learned” from its highly successful text-to-911 implementation as well as a series of informational videos for potential text-to-911 users. The webpage is a tool enabling text providers and PSAPs to contribute and refer to comments, best practices, and informational materials. It additionally contains documents from public safety organizations, with Frequently Asked Questions, a checklist of issues that 911 call centers should consider, and technological options available to support text-to-911.

[March 10]


FCC Launches Webpage with Best Practices for Implementing Text-to-911