Charter promises Internet service to family—then says it’ll cost $16,000

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When Chad Pierce and his family bought a new house this year, they made sure of one thing: that getting Internet service wouldn't be a problem. But, Internet service wasn't readily available—and Charter wouldn't extend its network to the house unless the Pierce family paid $16,000 to cover most of the company's construction costs. The house is about 550 feet from the road, Pierce said. "Needless to say, we were pretty devastated," Pierce said.


Charter promises Internet service to family—then says it’ll cost $16,000