FCC's Consumer Advisory Committee (updated w/agenda)

Consumer Advisory Committee

Federal Communications Commission
Wednesday, November 10, 2010
9:00 A.M. -- 4:00 P.M.

At its November 10, 2010 meeting, the CAC is expected to consider a recommendation regarding a pilot project aimed at identifying methods and strategies to improve federal/state collaboration on consumer complaint processing. The Committee is also expected to receive updates relative to prior recommendations on matters including National Broadband Plan implementation, Universal service, and consumer information disclosures. Reports will also be received regarding activities of the Disability Rights Office and other consumer topics.

Morning Session

8:30 - 9:00 a.m. Continental Breakfast

9:00 - 9:10 a.m. Welcome, Call to Order, and Introductions
Debra Berlyn, Chair, Consumer Advisory Committee (CAC)

9:10 - 9:15 a.m. Meeting Logistics
Scott Marshall, CAC Designated Federal Officer,
Consumer & Governmental Affairs Bureau (CGB)

9:15 - 9:30 a.m. Remarks by Commissioners [Invited schedules permitting]

9:30 - 9:45 a.m. CGB Update
Joel Gurin, Chief, Consumer and Governmental Affairs Bureau

9:45 - 10:30 a.m. Implementing the Twenty-First Century Communications and Video Accessibility Act
Karen Peltz Strauss, Deputy Chief, CGB

10:30 - 10:45 a.m. Break

10:45 - 11:00 a.m. Update on Accessibility and Innovation Initiative
Jamal Mazrui, Deputy Director

11:00 - 11:30 a.m. Update on Consumer Disclosures NOI & Bill Shock NPRM Richard Smith, Special Counsel, Policy Division, CGB

11:30 - 11:45 a.m. Introducing the Office on Native Affairs and Policy Geoff Blackwell, Director

11:45 - 12:15 p.m. Update USF Lifeline Linkup Programs
Elizabeth McCarthy, Wireline Competition Bureau

12:15 - 1:00 p.m. Lunch Available in Commission Meeting Room

Afternoon Session

1:00 - 1:30 p.m. How Consumer Complaints are Handled at the FCC
Sharon Bowers, Acting Chief, Consumer Inquiries and Complaints Division, CICD/CGB and Perlista Hollingsworth, Attorney Advisor, CICD/CGB

1:30 - 2:15 p.m. Pilot Complaint Project & Chairman's Consumer Empowerment Agenda Recommendations
Lawrence Daniels, Consumer Protection Working Group

2:15 - 2:30 p.m. Update on Technical Working Group on Digital Closed Caption and Video Description Issues Susan Kimmel, Deputy Chief, Disability Rights Office

2:30 - 3:00 p.m. Update on fcc.gov redesign
Haley Van Dyck, New Media Team

3:00 - 3:10 p.m. Comments from the Public

3:10 - 4:00 p.m. Agenda for the New Committee
Debra Berlyn

4:00 p.m. Adjournment

A limited amount of time on the agenda will be available for oral comments from the public attending at the meeting site. Members of the public may send written comments to: Scott Marshall, Designated Federal Officer of the Committee. [email protected]

Meetings are open to the public and are broadcast live with open captioning over the Internet from the FCC Live web page at www.fcc.gov/live/.