Research

In December 2023, the Federal Communications Commission conducted a survey of Affordable Connectivity Program (ACP) recipients to enhance its understanding of the program's impact and how the end of the program may impact access to broadband services. Survey respondents were also given the opportunity to submit written responses to questions about how losing ACP support would impact them.

Recently, we surveyed over 1,700 Affordable Connectivity Program (ACP) enrollees who use the Providers app about what the broadband benefit has meant to them and how their lives will change if it expires. Here’s what we found:

In a globalised world where the internet transformed our earth into a small village, the global South is left lagging. Internet accessibility remains a major hurdle facing a large proportion of people in the global South. The situation in Sudan is no exception. In the light of the economic instability, political turmoil and the United States-led economic sanctions imposed on Sudan, internet accessibility and making beneficial use of the internet are a real challenge, especially for women. This research explores the barriers to women’s access to and use of the internet in Sudan.

A new Pew Research Center study matching the survey responses and on-site behaviors of US adult TikTok users finds that a minority of avid posters create the vast majority of content on the site. And most users post seldom, if at all—instead using TikTok primarily to view and consume content made by others. Among our key findings about how the American public is using TikTok:

In 2021, Congress created the Affordable Connectivity Program, a program that is helping eligible low-income households afford high-speed internet, and allowing them to stay connected with family, work, healthcare resources, and more. The program provides a discount of up to $30.00 per month toward internet service.

The vision of the Digital Equity Plan for Hawaiʻi will be the overarching guide that will steer the direction of all strategies, objectives, and actions in this plan. As remote work, online learning, telehealth services, and virtual interactions became essential, individuals and communities faced immense obstacles getting digitally connected. These challenges will continue without high quality Internet access, adequate tools, and the necessary digital literacy skills.

Small rural broadband providers are seeing average customer lifetime value (CLV) of just over $5,000, according to a new report from the National Rural Telecommunications Cooperative (NRTC). The report is based on a survey of NRTC’s rural broadband provider members. The survey had 84 respondents, including traditional telecom providers as well as electric cooperatives that offer broadband. About one-quarter of respondents have less than 2,000 subscribers, while another quarter have more than 15,000 subscribers. Other interesting provider metrics include:

In December 2023, the Utah Education Network, in collaboration with the national nonprofit Connected Nation, completed the state’s fifth school technology inventory. This is a statewide inventory of classroom technology and related resources at K-12 district and charter schools across Utah. Key findings include:

This Digital Equity Plan for Older Adults and People with Disabilities in San Francisco details an extensive investigative and strategic planning process aimed at enhancing digital equity for San Francisco's older adults and people with disabilities. The primary goals of this Plan are to describe the digital equity barriers and needs of San Francisco's older adults and people with disabilities, as well as the organizations that serve them.

The study, conducted every five years, provides valuable data and insight on internet access and use, devices, digital skills, civic participation, training needs, and safety and security concerns. Results help guide the City and community digital equity programs to serve residents better.